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My elderly little debit card has been feeling distinctly unwell this year, with more and more chip and pin readers refusing to recognise it. So the other week I went into Nationwide to order a new one.
Now, it used to be that when you ordered a new card they sent it out in the mail, but in yet another of those 'for yourinconvenience and safety' gestures - this one ostensibly to combat card fraud - they are now dispatched by a third company. In Nationwide's case this is the epically inept Secure Mail Services, who also, woe woe woe, handle delivery of US visas in this country. Did Nationwide's cashiers ... sorry, customer service representatives attempt to inform me of this change? Did they bollocks!
SMS attempted to deliver the card to my flat on Monday - 10 days after I initially ordered it. Obviously, as I wasn't at home and SMS is one of those companies that utterly fails to appreciate that most people work during the working week, they couldn't deliver it, in which case the usual procedure is to slip a little calling card through the letter box. Did SMS do this? Nope.
They chose to inform me by snail mail.
Second class snail mail.
Four days later.
I've organised re-delivery to my office, and it should be tomorrow, and I've had a good yell at them, so I feel better, but I know for a fact UPS or ParcelForce would have given up and returned it as undeliverable by now, so I'm not holding out much hope of it being at my desk tomorrow. So heads up, LJ gang, and avoid SMS if you possibly can.
Now, it used to be that when you ordered a new card they sent it out in the mail, but in yet another of those 'for your
SMS attempted to deliver the card to my flat on Monday - 10 days after I initially ordered it. Obviously, as I wasn't at home and SMS is one of those companies that utterly fails to appreciate that most people work during the working week, they couldn't deliver it, in which case the usual procedure is to slip a little calling card through the letter box. Did SMS do this? Nope.
They chose to inform me by snail mail.
Second class snail mail.
Four days later.
I've organised re-delivery to my office, and it should be tomorrow, and I've had a good yell at them, so I feel better, but I know for a fact UPS or ParcelForce would have given up and returned it as undeliverable by now, so I'm not holding out much hope of it being at my desk tomorrow. So heads up, LJ gang, and avoid SMS if you possibly can.